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Payment Policy
ShopperEasy provides payment process through both Paypal.com and Googlecheckout (a Google.com payment service). You may charge your credit card, eCheck or direct bank account deposit with ease and safety. Please note both services also offer free buyer protection.
Shoppereasy Return Policy
SHOPPEREASY GENEAL GUIDELINES
SHOPPEREASY provides return for refund or replacement (original price only, shipping and handling are NOT included) for products purchased 30 days from the invoice date. Warranties do not apply to damage from misuse or any consequential damages.
SHOPPEREASY will accept qualified and conforming products for replacement or refund within 30 days of the original purchased date. A RMA number is required for all returned products . All returned products will be thoroughly inspected, products found to be non-conforming will be rejected or subject to a restocking fee at Shoppereasy’s sole discretion.
Manufacturer and Supplier Restrictions
Please note that not all Shoppereasy’s return policy covers all of our products, there are return restrictions implemented by some manufacturers which prevented us from accepting returns or replacement, credit on their products for any reasons. Please check item listing to determine if special return policy is applied. Please note products purchased with restrictions on return / replacement or refund policy, including the first 30 days of ownership, all support on returns will be handled directly by those manufacturers or suppliers. Again, please find their contact information on product manual, item listing , or on the manufacturer’s website.
RETURN PROCEDURE
To return an item, contact [email protected] to obtain an Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number. Shoppereasy reserves the right to accept product returns beyond 30 days from the invoice date, in such case credit will be issued toward Future Purchases only and additional restocking fee may be applied. Please note all RMAs must be used within one calendar year of issue.
To avoid delay in, or denial of processing your return, please make sure the product you are returning meets and qualifies below requirements. If a non-conforming product is accepted for return, Shoppereasy reserves the right to charge up to 15% restocking fee at Shoppereasy’s sole discretion.
Inspection Criteria
1. Products must be in the original invoices or packing slip and a copy of RMA paperwork must be included.
2. Returned products must be free from damage, including but not limited to dents, scratches, cracks , abuse, defacement or indication of removed screws/fasteners or seals and complete with all manuals, CDs, accessories, documents and packaging.
3. Opened electronic non-defective product is not available for return, replacement or credit.
4. Do not write RMA number on the package, any standard certification labels (UL Listing, capacity, brand name, UPC code label, SKU Label) must be as originally placed and not tampered with.
Return Freight
Return freight must be shipped prepaid by customer and is not refundable. Please make sure you use a traceable carrier that can provide you with delivery confirmation and you pack the carton properly for return. Shoppereasy will not be responsible for items returned that are lost and will not issue credit for product damage en route back to us due to poor package.
Shipping Discrepancies
Customer is responsible for confirmation that you received all of the items as indicated in your packing slip. Failure to report shipping discrepancies within 5 working days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.
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