shoppereasy web store FAQ section

ShopperEasy.com was founded in 2000. Since that time, it has grown into a major wholesale and OEM product manufacturer, in year 2006 ShopperEasy.com was spun off from it's parent company Divine International Corp. and became an online retailer. With it's offices located in Los Angeles, California, U.S.A., ShopperEasy.com continues to grow and improve as it's customers base increases over time.

We try to price our shipping cost as close to carrier price as possible, however please understand we have to label the package, buy package material and employee people to do the shipping thus a minimal handling charge is imposed on every order we ship. Due to the fact manufacturer change their packaging size/weight frequently we are unable to preciously post detail shipping information online. As we also ship out from warehouse in other states, the products you order may not immediately available unless we ship from out of CA warehouse extra shipping cost may occur. Our shipping charge is calculated based on the average packaging size and weight of the products, thus minor inconsistence may occur. This is an goal we pursuit. Note of min. shipping weight: All carriers have a shipping weight table to ship, for example, if the product weight 1.1 lb carrier will only ship at a rate of 2 lbs instead, this is also one of the reasons why shipping cost of one product is higher than similar products. Ship by dimension: Some products, even weight light, with large package, carrier will charge by it's dimension weight (the capacity it takes), not real weight, therefore you may expect a higher shipping cost than usual. Drop Ship: some products, if not immediately available, we may ship directly from manufacturer warehouse hence the handling/shipping cost increase significantly, it is then some orders we ship are actually below our real shipping/handling cost, this is also for your information. Non-consistent packaging materials: Some manufacturers pack their products in ready-to-ship condition and others not, ShopperEasy.com has to pack your order in a tight and secure condition for shipping out, sometimes we have to put it inside a box and a box could cost from $1 to several dollars a piece. Delivery confirmation/Signature: USPS charge extra for delivery confirmation/signature.

We usually ship out order in 1-3 working days, in some cases it maybe longer, we try to contact customers for the delayed shipping and customers have the right to either accept new shipping schedule or cancel order online by simply login your account or send us email.

Yes, you can cancel your order but only before the order is shipped out from our warehouse or manufacturer's warehouse. However, shipped order can not be canceled and we do not accept credit back as carrier does not usually accept re-route package back to our warehouse.

International shoppers: We only ship to international customers with a PayPal confirmed address. If your shipped to address is not PayPal confirmed we will immediately give you a refund over PayPal networks.

ShopperEasy.com is an authorized reseller of the many brands we sell online. We NEVER sell products from grey market nor those imported by trading company. All products we sell carry full USA manufacturer warranty. If there is manufacturer rebate available you can be sure our invoice will prove you with a sufficient right to apply through manufacturer. A friendly reminder: Please read the terms and conditions carefully on the rebate coupon as manufacturer rebate usually come with conditions and restrictions which may prevent you from applying a rebate.

ShopperEasy.com Return Policy: * Limited Replacement Only Policy Items covered by this policy can only be returned for Replacement and are not Refundable: Customer need to apply for a RMA number within 30 days of invoice date and ship product back to ShopperEasy.com for replacement with shipping freight prepaid. This shipping freight is not refundable and the customer is solely responsible for the shipped product to arrive at ShopperEasy.com warehouse within 21 days from the date RMA number is issued. ShopperEasy.com is not liable for lost or damaged goods during such transportation. All goods received must be in original packaging with all original accessories enclosed, failure of doing so may result in your RMA be canceled and rejected. Note UPC code or sticker on the box must be kept untouched. “Replacement” may only to returned for replacement of “same” or “ equivalent “ item. * Return for refund Only Items covered by this policy can only be returned for Refund and are not replaceable : within 30 days of the invoice date upon obtaining an RMA number. Shipping cost is not refundable. Products returned to ShopperEasy.com must be received by ShopperEasy.com with 21 Days of the RMA issued date. Customers must ship the product with freight prepaid and the shipping cost is not refundable. Item found to be damaged due to abuse or improper use will result in the merchandise RMS cancelled and shipment returned back to you.